Role Overview
As a Customer Success & Implementation Executive, you will play a critical role in ensuring educational institutions successfully adopt and maximize the value of Campus Verse. You will be responsible for managing customer onboarding, implementation, training, relationship management, and ongoing support for schools, colleges, and universities using our platform.
This role offers hands-on exposure to customer success, client relationship management, software implementation, business operations, and the growing EdTech ecosystem. You will work directly with educational institutions and the founding team to help deliver exceptional customer experiences while contributing to the growth of Campus Verse.
Employment Type
Full-Time
Compensation
₹4,00,000 – ₹5,00,000 LPA - Performance-Based Incentives
Key Responsibilities
Customer Onboarding & Implementation
Manage the end-to-end onboarding process for schools, colleges, universities, and educational institutions.
Coordinate implementation activities and ensure successful deployment of the Campus Verse platform.
Assist institutions in setting up modules, workflows, configurations, and operational processes.
Guide customers through platform adoption and ensure a smooth transition from existing systems.
Ensure successful completion of onboarding milestones and implementation timelines.
Customer Success & Relationship Management
Serve as the primary point of contact for institutional customers after onboarding.
Build strong relationships with Principals, Administrators, Directors, and Management Teams.
Monitor customer satisfaction, platform usage, and adoption levels.
Proactively identify customer challenges and provide effective solutions.
Ensure customers achieve maximum value from the Campus Verse ecosystem.
Training & Product Adoption
Conduct product demonstrations, onboarding sessions, and training programs.
Educate administrators, faculty, and staff on platform features and best practices.
Create and maintain onboarding resources, training materials, and implementation documentation.
Drive user adoption across different departments within institutions.
Support & Issue Resolution
Handle customer queries and implementation-related concerns.
Coordinate with the technical team to resolve issues efficiently.
Ensure timely communication and follow-up until customer concerns are fully addressed.
Maintain high levels of customer satisfaction and retention.
Business Operations & Process Improvement
Work closely with the founding team on customer success strategies.
Gather customer feedback and communicate insights to product and technical teams.
Identify opportunities to improve implementation processes and customer experience.
Maintain accurate records of customer interactions, onboarding progress, and support activities.
Assist in preparing reports, implementation plans, and customer success documentation when required.
What We Are Looking For
Excellent communication and interpersonal skills.
Strong relationship-building and stakeholder management abilities.
Ability to explain software products and technical concepts in a simple and effective manner.
Strong problem-solving and organizational skills.
Customer-first mindset with attention to detail.
Self-motivated, proactive, and capable of taking ownership of responsibilities.
Ability to work independently in a fast-paced startup environment.
1–3 years of experience in Customer Success, Client Management, Implementation, Operations, EdTech, SaaS, or related domains.
Freshers with exceptional communication skills and a strong willingness to learn are also encouraged to apply.
What You'll Gain
✅ Direct mentorship and guidance from the Founding Team
✅ Hands-on experience in Customer Success and Software Implementation
✅ Exposure to Educational Technology (EdTech) and SaaS Operations
✅ Opportunity to work directly with Schools, Colleges, and Universities
✅ Practical experience in Client Relationship Management
✅ High Ownership and Career Growth Opportunities
✅ Flexible and Supportive Work Environment
✅ Performance-Based Incentives
✅ Opportunity to contribute directly to product improvement through customer feedback
✅ Fast-track career growth in a rapidly growing startup
About Campus Verse
Campus Verse is a next-generation digital ecosystem built for schools, colleges, universities, and educational institutions. Our platform combines Institutional Operations, Student Well-being, and Career Enablement into one unified solution, helping institutions modernize and scale efficiently.
We are on a mission to transform the education ecosystem and are looking for ambitious individuals who want to be part of building the future of educational technology.
Why Join Campus Verse?
At Campus Verse, you won't just manage customers—you'll help educational institutions transform the way they operate. You'll work directly with institutional leaders, collaborate closely with the founding team, and play a key role in shaping customer success and business growth.
Implement. Support. Build Relationships. Grow.
Join us in shaping the future of education.